Shipping
We ship to Australia, New Zealand, Canada & USA, United Kingdom & Ireland.
Cost of Shipping
Shipping is calculated at checkout.
Local Delivery
We are a Canberra-based business. Local delivery is available for Canberra customers only.
Click & Collect
When your order is ready for pick up you will be sent a notification via email. You may then pick up your order earlier if you wish. Click & Collect is available from our Westfield Woden store.
Returns
All returns for replacement or refund must be requested via our Contact Us page. You may return a product if:
- The product you received is faulty — notification is required within 14 business days of receipt.
- The product you received is not what you ordered — notification is required within 2 business days of receipt.
We will endeavour to supply all orders placed on our webstore. However, sometimes a product may become unavailable. If this happens we will contact you via email and advise you, and a refund will be processed.
Change of Mind Returns
We want you to be completely satisfied with your purchase. If for whatever reason you are not happy with a product, you may return it to us within 14 days of receipt for a full refund of the value of goods. Returns will only be accepted for items that have not been used and are in their original packaging.
Shipping and delivery costs will not be refunded for change of mind requests. We suggest you send your return parcel via registered post so that it can be traced. We are unable to refund items that are lost in the mail.
You are responsible for all return freight charges for change of mind. Refunds will be given once we have received the item back. Please allow up to 7 working days for returns to be processed.
Missing Puzzle Pieces
It is quite rare to have missing puzzle pieces due to today's highly automated equipment and machinery. Please check your working space prior to contacting us as pieces are sometimes just misplaced. If you still have missing pieces, please email us at info@puzzlesandbooksrus.au and attach an image of the completed puzzle. We will be in contact with you as soon as possible.
Puzzles with Random Cut Pieces
Ravensburger, Cobble Hill, Sunsout, Galison
What are remaindered books?
Remaindered books (or remainders) are printed books that are overstocked and sold at reduced prices. Remainder books are sometimes marked by the publisher or slightly damaged. If a book has more than slight damage, a note will be added in the description (e.g. Spine damage).